Travelers face problems with new check-in app

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Checking into hotels with MAX messenger has problems. A guest could not check in to his hotel.

One hotel uses a new system for check-in. Guests must use a special messenger app, not documents.

The guest tried to log in at the front desk. His messenger app was old and needed an update.

The guest tried to update the app several times. Each time, the app asked for another update.

He could not use the messenger and left the hotel. He checked into another hotel using his passport easily.

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What problems did the guest face when checking into the hotel?

The guest could not check in because his messenger app was old and needed an update.

What system does the hotel use for check-in?

The hotel uses a special messenger app for check-in, not documents.

What did the guest do after he could not check in?

He left the hotel and checked into another hotel using his passport easily.

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